Guest Experience Specialist & Membership Advocate

The NOW Lower Greenville; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k) for full-time employees

Health, Dental, Vision, and Life insurance for full-time employees

Flexible schedule

Discounts on products and services

Free massages based on tenure

Competitive compensation + generous commissions

Job summary

The NOW Lower Greenville is seeking an 'Experience Guide' to enhance guest experiences and increase sales. This role involves greeting guests, booking appointments, and ensuring daily operations run smoothly in a supportive environment. Candidates should possess sales and service experience, exceptional communication skills, and a friendly demeanor. Join a team that values growth, diversity, and high-quality service in an aesthetically inspiring workplace.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert.
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales.
• Accurately book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Skills

Sales experience

Guest service skills

Communication skills

Problem-solving skills

Team player

Job description

The NOW Lower Greenville is seeking an 'Experience Guide' to enhance guest experiences and increase sales. This role involves greeting guests, booking appointments, and ensuring daily operations run smoothly in a supportive environment. Candidates should possess sales and service experience, exceptional communication skills, and a friendly demeanor. Join a team that values growth, diversity, and high-quality service in an aesthetically inspiring workplace.