Guest Experience Guide & Membership Sales

The NOW Oak Lawn; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Team member discounts

Flexible schedule

Free massages based on tenure

Health, Dental, Vision, and Life insurance for FT employees after 90 days

401(k) Plan for FT employees after 1 year

Job summary

The NOW Oak Lawn is seeking an Experience Guide responsible for enhancing guest experiences, driving sales, and overseeing daily operations. This role requires a strong guest service orientation, excellent communication skills, and the ability to work collaboratively within a supportive team environment. Ideal candidates will be detail-oriented, enthusiastic, and enjoy a flexible working schedule, contributing to a positive and encouraging atmosphere. Join us in providing high-quality services in an aesthetically inspiring location.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening and empathizing.
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy workplace.
• Collaborate with the leadership team.

Skills

Enthusiasm

Guest service skills

Communication skills

Problem-solving

Team player

Job description

The NOW Oak Lawn is seeking an Experience Guide responsible for enhancing guest experiences, driving sales, and overseeing daily operations. This role requires a strong guest service orientation, excellent communication skills, and the ability to work collaboratively within a supportive team environment. Ideal candidates will be detail-oriented, enthusiastic, and enjoy a flexible working schedule, contributing to a positive and encouraging atmosphere. Join us in providing high-quality services in an aesthetically inspiring location.