Guest Experience Specialist - Member Services

Atlantic Coast Athletic Clubs, LP; Charlottesville, Northern (VA, KY); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Atlantic Coast Athletic Clubs, LP is seeking a front desk team member in Charlottesville, VA to serve as the initial point of contact for members and guests. You will greet, check-in, enroll in programs, and provide accurate information about acac offerings.

The role requires cash handling, POS transactions, and strong computer skills, with a focus on delivering friendly, efficient service and maintaining club standards.

Qualifications

• High School Diploma or GED preferred.
• Prior customer service experience is highly desired.
• Experience handling payments and cash registers is preferred.
• Proficient computer skills are required.

Responsibilities

• Greet members and guests in a friendly manner.
• Check in members and guests quickly and accurately.
• Direct guests to membership for pricing and enrollment.
• Manage enrollment in programs and events.
• Answer incoming calls clearly and promptly.
• Provide information about acac programs and registration.
• Maintain up-to-date knowledge of programs and policies.
• Process POS transactions accurately and efficiently.
• Adhere to opening and closing procedures.
• Collaborate with teammates to deliver excellent service.

Skills

Customer service

Cash handling

Communication

Teamwork

Multitasking

Education

High School Diploma or GED

Tools

POS software

Job description

Atlantic Coast Athletic Clubs, LP is seeking a front desk team member in Charlottesville, VA to serve as the initial point of contact for members and guests. You will greet, check-in, enroll in programs, and provide accurate information about acac offerings.

The role requires cash handling, POS transactions, and strong computer skills, with a focus on delivering friendly, efficient service and maintaining club standards.