Member Services & Gym Experience Specialist

Planet Fitness; Charlottesville (VA); On-site; USD 28,000 - 34,000; Full time

Job summary

Planet Fitness in Charlottesville seeks a Customer Service–oriented Member Services Representative to greet members and guests, answer questions, and help with tours and sign-ups. You will ensure a welcoming, judgment-free atmosphere while handling check-ins and basic POS duties.

The role requires friendly communication, reliability, and the ability to work well in a busy team, maintaining the facility and adapting to new policies as needed.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and attention to detail required.
• Strong communication and team-oriented mindset.

Responsibilities

• Greet members and guests, provide exceptional customer service.
• Check-in members, answer questions, and conduct club tours.
• Process beverage/merchandise purchases on POS system and assist memberships.

Skills

Customer service

Computer literacy

Punctuality

Communication skills

Teamwork

Adaptability

Problem solving

Job description

Planet Fitness in Charlottesville seeks a Customer Service–oriented Member Services Representative to greet members and guests, answer questions, and help with tours and sign-ups. You will ensure a welcoming, judgment-free atmosphere while handling check-ins and basic POS duties.

The role requires friendly communication, reliability, and the ability to work well in a busy team, maintaining the facility and adapting to new policies as needed.