Guest Experience Associate, Member Services

ACAC - ATLANTIC COAST ATHLETIC CLUBS

Eagleview (PA)

On-site

USD 24,000 - 30,000

Full time

2 days ago

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Job summary

acac is seeking a friendly, knowledgeable Member Services Desk associate to greet members and guests, check them in, and provide accurate information about programs and registrations. You will be the first point of contact, ensuring a positive guest experience and driving smooth operations at the front desk.

This role requires cash handling, basic computer skills, and the ability to work varied shifts including days, evenings, weekends, and holidays.

Qualifications

High School Diploma or GED preferred.
Prior customer service experience highly desired.
Prior experience handling payments and cash registers.
Proficient computer skills.
Must be at least 18 years old.

Responsibilities

Greet members and guests in a friendly and courteous manner.
Check every member and guest in accurately and quickly.
Direct guests to the membership department for club pricing, costs and enrollment.
Manage member and guest enrollment in programs and events.
Answer incoming calls in a clear and friendly and expedient manner.
Provide information regarding acac programs and registration.
Maintain up to date knowledge of programs, classes and club operations, events, policies, etc.
Maintain an orderly and highly functional work area.
Process POS transactions accurately and in an efficient manner.
Know and adhere to opening and closing procedures.
Collaborate with team members in the spirit of outstanding customer service, teamwork, and communication