Guest Services Specialist — Warm Welcome & Reservations

Travel Leisure Resort Development Inc; Pinetop-Lakeside (AZ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off

401k with employer match

Legal and identify theft plan

Voluntary income protection

Job summary

Travel + Leisure Co. seeks a friendly Guest Services Associate to warmly welcome guests from registration to checkout, provide resort information, quotes, and assist with reservations.

You will handle cash and card transactions, balance receipts, and ensure accurate folios while delivering a positive guest experience. The role emphasizes strong English communication, basic math, multitasking in a fast-paced environment, and a professional appearance.

Qualifications

• Excellent communication skills; read, write, and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.

Responsibilities

• Greet guests and guide through registration to checkout.
• Provide resort information and room rate quotes; confirm reservations.
• Process cash and credit card transactions and balance cash receipts.
• Respond to guest inquiries and concerns promptly.

Skills

Customer service

Cash handling

Multitasking

Communication skills

Basic math

Tools

POS system

Job description

Travel + Leisure Co. seeks a friendly Guest Services Associate to warmly welcome guests from registration to checkout, provide resort information, quotes, and assist with reservations.

You will handle cash and card transactions, balance receipts, and ensure accurate folios while delivering a positive guest experience. The role emphasizes strong English communication, basic math, multitasking in a fast-paced environment, and a professional appearance.