Guest Experience Specialist – Hotel Front Desk

Staybridge Suites Sioux City Southeast; Sioux City (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Staybridge Suites Sioux City Southeast is seeking a Front Desk Attendant to deliver exceptional guest service and efficient front desk operations on both AM and PM shifts. You will manage check-ins, check-outs, reservations, payments, and guest inquiries while maintaining a welcoming lobby environment.

The ideal candidate is professional, punctual, detail-oriented, and able to work independently. Strong communication and computer skills are required to navigate reservations and the property

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong verbal and written communication skills.
• Professional, friendly, and service-oriented attitude.
• Basic computer skills and the ability to learn hotel software and property management systems.
• Strong attention to detail and accuracy when handling reservations, payments, and guest information.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Dependable attendance and punctuality.
• Ability to work independently and follow established procedures.
• Ability to handle difficult guest interactions calmly and professionally.
• Willingness to assist other departments when reasonably needed.

Responsibilities

• Greet guests and check them in/out accurately.
• Handle reservations, room assignments, and guest requests.
• Process payments and maintain cash drawer.
• Answer phones, emails, and communicate with departments.
• Maintain front desk appearance and cleanliness.
• Follow safety and hotel policies.
• Provide shift handoffs to the next shift.
• Monitor occupancy and coordinate with housekeeping.

Skills

Customer service

Hospitality

Communication

Multitasking

Attention to detail

Punctuality

Independence

Teamwork

Problem solving

Job description

Staybridge Suites Sioux City Southeast is seeking a Front Desk Attendant to deliver exceptional guest service and efficient front desk operations on both AM and PM shifts. You will manage check-ins, check-outs, reservations, payments, and guest inquiries while maintaining a welcoming lobby environment.

The ideal candidate is professional, punctual, detail-oriented, and able to work independently. Strong communication and computer skills are required to navigate reservations and the property