Guest Experience Specialist - Flexible Hospitality Desk

Atlantis; Box Elder (SD); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Hotel Discounts

Dining Deals

WaTiki Waterpark Passes

Starbucks Offers

Juniper at Vertex Sky Bar Access

AJ's Wicked Salon & Spa: 10% off

Gaming Benefits: $5 Free Play

Sol Vibe Discounts: 20% off

Daily pay through ZayZoon

Company-wide discounts on hotel rooms

Job summary

Home2 Suites Rapid City is seeking a Front Desk Associate to welcome guests, check them in/out, and provide information on hotel services and local attractions. You will handle keys, pamphlets, and discount cards, while ensuring security and guest confidentiality.

The role requires strong communication, the ability to multi-task, and familiarity with MS Office. You will work at the front desk with a team that supports professional growth and guest satisfaction.

Qualifications

• Must be 18 years or older.
• Strong computer skills and ability to learn hotel property management system(s).
• Ability to quickly learn front desk procedures (check-in/out, selling skills, etc.).
• Strong communication and listening skills.
• MS Office knowledge; PMS experience a plus.

Responsibilities

• Make room reservations and check guests in and out.
• Issue room keys, pamphlets, discount cards, etc.
• Provide information on hotel services and local amenities.
• Ensure confidentiality, security and safety of guests.
• Arrange transportation for guests.
• Compute bills, post charges, and collect payments.
• Run reports (hand written and computer).
• Maintain front desk and lobby area cleanliness.
• Wear a uniform and nametag at all times on property.
• Perform other duties as needed.

Skills

Computer skills

MS Office

Hotel PMS

Communication skills

Multi-tasking

Reliability

Tools

PMS software

Job description

Home2 Suites Rapid City is seeking a Front Desk Associate to welcome guests, check them in/out, and provide information on hotel services and local attractions. You will handle keys, pamphlets, and discount cards, while ensuring security and guest confidentiality.

The role requires strong communication, the ability to multi-task, and familiarity with MS Office. You will work at the front desk with a team that supports professional growth and guest satisfaction.