Guest Experience Agent — Front Desk

Hard Rock Hotel & Casino Sioux City; Sioux City (IA); On-site; USD 1,791,000 - 2,342,000; Full time

Job summary

Hard Rock Hotel & Casino Sioux City is seeking a Front Desk Clerk to deliver exceptional guest service at the lobby desk. You will check guests in/out, handle monetary transactions, and answer inquiries about hotel services, dining, entertainment and gaming.

The role requires a high school diploma (or equivalent) and about one year in customer service. You’ll coordinate with housekeeping and maintenance to ensure rooms are ready and records are accurate while providing a welcoming experience for

Qualifications

• Excellent customer service skills.
• Interpersonal and communication skills both in person and over the phone.
• Basic math and cash handling skills.
• Knowledge of Microsoft applications, POS systems, and other computer applications.

Responsibilities

• Greets guests upon arrival as well as registers and assigns rooms via centralized system.
• Verifies guest identification and payment methods for room accommodations.
• Issues room keys and relays instructions to bellhops for the transfer of guests’ luggage to rooms.
• Coordinates with housekeeping and maintenance for availability and readiness of guest rooms to keep records in the computer system.
• Makes and confirms reservations.
• Answers inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, gaming, or entertainment complex.
• Answers incoming phone calls, operates telephone system to receive incoming messages, and records guest messages.
• Computes guests’ bills, collects payment by handling monetary transactions, and maintains accurate paperwork in relation to front desk operations.
• Performs basic bookkeeping, such as balancing cash accounts.
• Assists guests as issues are reported, contacting housekeeping and maintenance teams or escalating issues as needed.
• Maintains the front desk area in a neat, clean, and safe manner.
• Performs other related duties as assigned

Skills

Customer service

Communication skills

Cash handling

Microsoft Office

POS systems

Education

High school diploma or equivalent

1 year customer service experience

Tools

Microsoft Office

POS systems

Job description

Hard Rock Hotel & Casino Sioux City is seeking a Front Desk Clerk to deliver exceptional guest service at the lobby desk. You will check guests in/out, handle monetary transactions, and answer inquiries about hotel services, dining, entertainment and gaming.

The role requires a high school diploma (or equivalent) and about one year in customer service. You’ll coordinate with housekeeping and maintenance to ensure rooms are ready and records are accurate while providing a welcoming experience for