Guest Experience Specialist - Front Desk

Staybridge Suites Sioux City Southeast; Iowa; On-site; USD 17,000 - 22,000; Full time

Job summary

Staybridge Suites Sioux City Southeast in Iowa seeks a Front Desk Attendant to deliver exceptional guest service during AM and PM shifts. You will handle check-ins, check-outs, reservations, guest inquiries, and payments, ensuring a seamless front desk operation and a welcoming environment.

The role emphasizes professional appearance, attentiveness to guest needs, and accurate handling of guest information, with teamwork across departments to maintain hotel standards.

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong verbal and written communication skills.
• Basic computer skills and ability to learn hotel software.

Responsibilities

• Check guests in and out accurately and provide a warm welcome.
• Manage reservations, room assignments, and communicate with housekeeping.
• Process payments and maintain accurate cash drawer.
• Answer phones, respond to guest inquiries, and coordinate with departments.
• Maintain front desk cleanliness and professional appearance.
• Follow safety, security, and hotel policies.

Job description

Staybridge Suites Sioux City Southeast in Iowa seeks a Front Desk Attendant to deliver exceptional guest service during AM and PM shifts. You will handle check-ins, check-outs, reservations, guest inquiries, and payments, ensuring a seamless front desk operation and a welcoming environment.

The role emphasizes professional appearance, attentiveness to guest needs, and accurate handling of guest information, with teamwork across departments to maintain hotel standards.