Guest Experience Specialist - Golf Retail

PGA TOUR Superstore; Charlotte (NC); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) matching

Paid vacation

Merchandise discount

Bonus opportunities

Dues reimbursement

Job summary

PGA TOUR Superstore is seeking a Customer Service Associate to engage Customers at the Cashier Area and Club Desk, ensuring a best-in-class checkout experience. You will handle returns, exchanges, gift cards, and promotions while keeping the front-end clean and organized, and you will process payments securely following SOPs.

You will stay informed about promotions and provide product information, helping build lasting customer relationships and supporting sales goals.

Qualifications

• Excellent communication and interpersonal skills.
• Basic computer skills and MS Office proficiency.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Greeting and engaging Customers throughout the Front-End areas (Cashier Area, Club Desk).
• Executing all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.

Skills

Communication

Computer skills

Organization

Education

High School Diploma or equivalent

Job description

PGA TOUR Superstore is seeking a Customer Service Associate to engage Customers at the Cashier Area and Club Desk, ensuring a best-in-class checkout experience. You will handle returns, exchanges, gift cards, and promotions while keeping the front-end clean and organized, and you will process payments securely following SOPs.

You will stay informed about promotions and provide product information, helping build lasting customer relationships and supporting sales goals.