Guest Experience Specialist - Golf Retail

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Columbus (OH); In loco; USD 21.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision coverage

401(k) retirement plan

Vacation time

Employee merchandise discount

Bonus opportunities

Membership dues reimbursement

Descrizione del lavoro

PGA TOUR Superstore is seeking a Customer Service Associate to engage customers at the checkout and club desk, process returns and promotions, and deliver world-class service. You will handle payments securely, answer questions, and guide customers to appropriate areas.

The role emphasizes accuracy, teamwork, and maintaining a clean, welcoming front-end. Flexible schedule is required, including nights, weekends, and holidays.

Competenze

• Strong listening and interpersonal skills with clear verbal and written communication.
• Basic computer skills with knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines.
• High School Diploma or equivalent required.

Mansioni

• Engage customers in checkout areas and provide world-class service.
• Process returns, exchanges, gift cards, and promotions accurately.
• Handle payments securely following SOP.
• Answer product questions and direct customers to store areas.
• Promote ongoing promotions and loyalty programs.
• Maintain clean, organized front-end areas and merchandise presentation.
• Keep front-end equipment and supplies in good working order.
• Provide feedback to management on opportunities to improve experience.
• Stay informed about merchandising promotions and events.
• Support sales through engaging interactions and product knowledge.

Conoscenze

Communication

Customer service

Microsoft Office

Organization

Formazione

High School Diploma or equivalent

Descrizione del lavoro

PGA TOUR Superstore is seeking a Customer Service Associate to engage customers at the checkout and club desk, process returns and promotions, and deliver world-class service. You will handle payments securely, answer questions, and guide customers to appropriate areas.

The role emphasizes accuracy, teamwork, and maintaining a clean, welcoming front-end. Flexible schedule is required, including nights, weekends, and holidays.