Guest Experience Specialist – Furry Friends

Build-A-Bear Workshop; Collierville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Build-A-Bear Workshop in Collierville, TN is seeking Bear Builder associates who are fun, easy-going, and team-oriented to engage guests in creating their personalized furry friends and memorable experiences.

Responsibilities include delivering exceptional guest service, enthusiastically representing the brand, creating a warm atmosphere, upholding brand standards, and collaborating with the team to ensure every guest leaves satisfied.

Qualifications

• High school diploma or GED equivalent.
• Associate’s degree in business, management, or related field preferred.

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience.
• Actively engage with guests demonstrating genuine enthusiasm for our brand.
• Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience.
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests.
• Strong team commitment; be dependable, engaged, and helpful.

Skills

Guest service

Team player

Flexible

Calm under pressure

Customer engagement

Education

High school diploma or GED

Associate’s degree in business/management or related field

Job description

Build-A-Bear Workshop in Collierville, TN is seeking Bear Builder associates who are fun, easy-going, and team-oriented to engage guests in creating their personalized furry friends and memorable experiences.

Responsibilities include delivering exceptional guest service, enthusiastically representing the brand, creating a warm atmosphere, upholding brand standards, and collaborating with the team to ensure every guest leaves satisfied.