Guest Experience Specialist

Build-A-Bear Workshop; Johnson City (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Build-A-Bear Workshop is seeking a Bear Builder Associate in Johnson City, TN to deliver exceptional guest service by helping guests create their personalized furry friends and ensuring a memorable experience. You will actively engage guests with enthusiasm for our brand, fostering a warm, inclusive atmosphere and leaving every guest satisfied with their visit.

The role emphasizes teamwork, reliability, and adherence to operational standards across indoor/outdoor retail settings, with lifting

Qualifications

• High school diploma or GED equivalent.

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience
• Actively engage with guests demonstrating genuine enthusiasm for our brand
• Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests
• Strong team commitment; be dependable, engaged, and helpful

Education

High school diploma or GED equivalent

Associate's degree in business, management, or related field

Job description

Build-A-Bear Workshop is seeking a Bear Builder Associate in Johnson City, TN to deliver exceptional guest service by helping guests create their personalized furry friends and ensuring a memorable experience. You will actively engage guests with enthusiasm for our brand, fostering a warm, inclusive atmosphere and leaving every guest satisfied with their visit.

The role emphasizes teamwork, reliability, and adherence to operational standards across indoor/outdoor retail settings, with lifting