Guest Experience Specialist: Furry Friend Creator

Build-A-Bear Workshop; Burlington (MA); On-site; USD 22,000 - 23,000; Full time

Job summary

Build-A-Bear Workshop is seeking enthusiastic Bear Builder associates to deliver exceptional guest service, helping guests create personalized furry friends and an engaging, memorable experience. The role emphasizes a warm atmosphere and brand-aligned interactions in a retail setting.

Candidates should bring a high school diploma or GED; an associate degree in business/related field is preferred. The team-friendly environment focuses on dependability, flexibility, and strong customer service.

Qualifications

• High school diploma or GED required.
• Associate’s (or higher) degree in business, management, or a related field preferred.

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience.
• Actively engage with guests demonstrating genuine enthusiasm for our brand.
• Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience.
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests.
• Strong team commitment; be dependable, engaged, and helpful.

Education

High school diploma or GED equivalent

Job description

Build-A-Bear Workshop is seeking enthusiastic Bear Builder associates to deliver exceptional guest service, helping guests create personalized furry friends and an engaging, memorable experience. The role emphasizes a warm atmosphere and brand-aligned interactions in a retail setting.

Candidates should bring a high school diploma or GED; an associate degree in business/related field is preferred. The team-friendly environment focuses on dependability, flexibility, and strong customer service.