Guest Experience Specialist (Furry Friends)

Build-A-Bear Workshop; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Build-A-Bear Workshop is seeking Bear Builder associates who deliver guest-first service in a fun, team-oriented environment. You will assist guests in creating personalized furry friends and uphold brand standards across indoor/outdoor mall settings.

This role emphasizes a positive, proactive attitude and genuine enthusiasm for our brand, with a focus on creating memorable experiences. The position requires a high school diploma or GED, a friendly and flexible attitude, and the ability to lift

Qualifications

• High school diploma or GED required.
• Associate’s degree preferred in business/management or related field.

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience.
• Actively engage with guests demonstrating genuine enthusiasm for our brand.
• Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience.
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests.
• Strong team commitment; be dependable, engaged, and helpful.

Education

High school diploma or GED

Associate’s degree in business, management, or a related field

Job description

Build-A-Bear Workshop is seeking Bear Builder associates who deliver guest-first service in a fun, team-oriented environment. You will assist guests in creating personalized furry friends and uphold brand standards across indoor/outdoor mall settings.

This role emphasizes a positive, proactive attitude and genuine enthusiasm for our brand, with a focus on creating memorable experiences. The position requires a high school diploma or GED, a friendly and flexible attitude, and the ability to lift