Guest Experience Specialist - Front End & Cashier

PGA TOUR Superstore; Knoxville (TN); On-site; USD 13,776 - 23,419; Full time

Job summary

PGA TOUR Superstore in Knoxville, Tennessee is seeking a Customer Service Associate to join the Front-End team. You will engage customers at the Cashier Area and Club Desk, processing returns, exchanges, gift cards, and promotions, while maintaining a clean, organized front-end area.

Deliver world-class service, handle payments securely, and stay updated on promotions to drive sales and ensure a best-in-class customer experience.

Qualifications

• Strong listening and interpersonal skills with clear verbal and written communication.
• Basic computer literacy and ability to use Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.

Responsibilities

• Engage with every customer and deliver world-class service in Front-End areas.
• Handle returns, exchanges, gift cards, and promotions accurately.
• Maintain clean, professional Front-End presentation and ensure secure payment processing.
• Assist customers with product questions and direct them to store areas or staff as needed.

Skills

Communication

Computer

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore in Knoxville, Tennessee is seeking a Customer Service Associate to join the Front-End team. You will engage customers at the Cashier Area and Club Desk, processing returns, exchanges, gift cards, and promotions, while maintaining a clean, organized front-end area.

Deliver world-class service, handle payments securely, and stay updated on promotions to drive sales and ensure a best-in-class customer experience.