Guest Experience Associate — Front End (Flexible Hours)

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Norwalk (CT); On-site; USD 24,000 - 27,000; Full time

Job summary

PGA TOUR Superstore in Norwalk, CT is seeking a Customer Service Associate to engage customers in the Cashier Area and Club Desk, delivering world-class service and supporting checkout operations.

You will handle returns, exchanges, gift cards, promotions, and payments securely while maintaining a clean, organized front-end and promoting ongoing promotions to drive sales.

This role emphasizes customer engagement, product knowledge, and adherence to SOPs to provide a best-in-class experience.

Qualifications

• Strong listening and interpersonal communication skills.
• Basic computer skills and ability to use Microsoft Office.
• Organizational ability to manage multiple priorities.

Responsibilities

• Engage with customers in the Cashier Area and Club Desk to deliver world-class service.
• Process returns, exchanges, gift cards, and promotions accurately and securely.
• Assist in maintaining a clean, organized front-end area and ensure smooth checkout operations.

Skills

Communication

Microsoft Office Suite

Organization

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore in Norwalk, CT is seeking a Customer Service Associate to engage customers in the Cashier Area and Club Desk, delivering world-class service and supporting checkout operations.

You will handle returns, exchanges, gift cards, promotions, and payments securely while maintaining a clean, organized front-end and promoting ongoing promotions to drive sales.

This role emphasizes customer engagement, product knowledge, and adherence to SOPs to provide a best-in-class experience.