Guest Experience Specialist - Front Desk & Wellness

European Wax Center; Fairview Park (OH); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Medical and supplemental insurance

401(k) with employer match

Paid time off

50% off EWC waxing services

40% off EWC skincare products

Earn STRUT Bucks

Job summary

Ballast Wax (European Wax Center franchise) is seeking a Guest Service Associate to warmly greet guests, educate them about services, manage reservations, and contribute to a positive, high-energy front desk culture in Fairview Park, OH. The role supports sales goals and center operations, with opportunities for growth.

Employees enjoy comprehensive benefits, including healthcare, 401(k), PTO, and exclusive product discounts, plus STRUT Bucks and ongoing training to advance within the

Qualifications

• Warmly greet every guest with professionalism and enthusiasm.
• Educate guests on services, policies, and expectations.
• Handle guest inquiries and manage reservations at the front desk.

Responsibilities

• Educate guests on EWC Wax Pass savings, products and promotions.
• Confidently communicate waxing frequency benefits and skincare products.
• Meet or exceed individual sales and rebooking goals.
• Support opening/closing procedures and daily administrative tasks.
• Maintain a clean, welcoming lobby and front desk area.

Skills

Customer service

Communication

Sales

Front desk

Tools

POS

Job description

Ballast Wax (European Wax Center franchise) is seeking a Guest Service Associate to warmly greet guests, educate them about services, manage reservations, and contribute to a positive, high-energy front desk culture in Fairview Park, OH. The role supports sales goals and center operations, with opportunities for growth.

Employees enjoy comprehensive benefits, including healthcare, 401(k), PTO, and exclusive product discounts, plus STRUT Bucks and ongoing training to advance within the