Guest Experience Specialist

European Wax Center; Town of Brookfield (WI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical and supplemental insurance

401(k) with employer match

Paid time off

50% off EWC waxing services

40% off EWC skincare products

Earn STRUT Bucks through performance

Job summary

Ballast Wax is hiring a Guest Service Associate to be the face of European Wax Center at our Brookfield location. You will greet guests warmly, educate them on services, manage the front desk, and help create a welcoming center culture.

Part-time and full-time schedules are available, with evenings and weekends often required. The role emphasizes guest-first service, polite communication, and a proactive approach to sales and customer satisfaction.

Qualifications

• Provide a warm, professional guest greeting and assistance.
• Educate guests on services, policies, and what to expect during their visit.
• Handle phones, reservations, and guest inquiries.
• Maintain a welcoming lobby and front desk environment.

Responsibilities

• Meet or exceed individual sales and rebooking goals.
• Contribute to center-wide performance targets.

Skills

Customer service

Sales

Communication

Job description

Ballast Wax is hiring a Guest Service Associate to be the face of European Wax Center at our Brookfield location. You will greet guests warmly, educate them on services, manage the front desk, and help create a welcoming center culture.

Part-time and full-time schedules are available, with evenings and weekends often required. The role emphasizes guest-first service, polite communication, and a proactive approach to sales and customer satisfaction.