Guest Experience Associate – Wax Center Front Desk

European Wax Center; Pittsburgh (Allegheny County); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

401(k) with employer match

Paid time off

50% off EWC waxing services

40% off EWC skincare products

Earn STRUT Bucks

Job summary

Ballast Wax European Wax Center is seeking a Guest Service Associate to greet guests, educate them on services and products, and manage front desk operations at our Pittsburgh center. The role emphasizes warmth, professionalism, and a guest-first mindset, with part-time and full-time schedules available.

You will contribute to a welcoming environment, assist with reservations and transactions, and collaborate with the team to meet center goals and deliver exceptional guest experiences.

Qualifications

• Front desk experience in service or retail environments preferred.
• Ability to educate guests on services and products.
• Strong communication and multi-tasking skills.

Responsibilities

• Warmly greet guests and set a welcoming tone.
• Educate guests on services, policies, and what to expect.
• Answer phones, manage reservations, and handle inquiries.
• Maintain a clean, organized front desk and lobby.

Skills

Customer service

Sales

Communication

Teamwork

Tools

POS system

Job description

Ballast Wax European Wax Center is seeking a Guest Service Associate to greet guests, educate them on services and products, and manage front desk operations at our Pittsburgh center. The role emphasizes warmth, professionalism, and a guest-first mindset, with part-time and full-time schedules available.

You will contribute to a welcoming environment, assist with reservations and transactions, and collaborate with the team to meet center goals and deliver exceptional guest experiences.