Front Desk & Guest Experience Specialist

European Wax Center; Pleasant Prairie (WI); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical and supplemental insurance

401(k) with employer match

Paid time off

50% off EWC waxing services

40% off EWC skincare products

STRUT Bucks program

Job summary

Ballast Wax, a multi-unit European Wax Center franchisee, is hiring a Guest Service Associate for Pleasant Prairie, WI. You will be the face of the brand, greeting guests, educating them on services, managing the front desk, and helping shape a welcoming center culture.

The role emphasizes guest experience, sales, and smooth operations, including phone handling, reservations, and daily tasks. Growth comes from delivering outstanding service and teamwork.

Qualifications

• Excellent guest service and communication skills.
• Ability to educate guests on services and products.
• Professional and friendly demeanor at front desk.

Responsibilities

• Warmly greet every guest with professionalism and enthusiasm.
• Educate guests on services, policies, and visit expectations.
• Answer phones, manage the reservation book, and guest inquiries.
• Support opening/closing procedures and daily administrative tasks.
• Maintain a clean, welcoming lobby and front desk area.
• Meet or exceed sales and rebooking goals.

Skills

Guest service

Sales

Communication

POS

Phone handling

Job description

Ballast Wax, a multi-unit European Wax Center franchisee, is hiring a Guest Service Associate for Pleasant Prairie, WI. You will be the face of the brand, greeting guests, educating them on services, managing the front desk, and helping shape a welcoming center culture.

The role emphasizes guest experience, sales, and smooth operations, including phone handling, reservations, and daily tasks. Growth comes from delivering outstanding service and teamwork.