Front Desk Guest Experience Agent

Bally’s Corporation; East St. Louis (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Bally's Corporation is seeking a front desk team member in the United States to ensure guest satisfaction and smooth arrivals and departures. You will handle check-ins/check-outs, assign rooms per SOPs, and maintain strong guest and team relations.

This role involves creating reservations, managing room availability, and processing payments with accuracy. The position emphasizes friendly, professional service, attendance at department meetings, and knowledge of amenities and hotel operations to

Qualifications

• High school diploma or equivalent required.
• Experience with hotel operating systems preferred.
• Previous experience with computers is preferred.
• Hotel experience preferred.

Responsibilities

• Build guest and team member positive relations.
• Participates in departmental and company meetings.
• Ensure consistent high-quality service to all our team members and guests.
• Perform a friendly, professional, and timely check in and checkout processes for arrivals and departures.
• Assigns guest accommodations in accordance with procedures and SOPs.
• Create and update guest reservations upon request based on hotel availability.
• Follows room availability and reports any issues to supervisor.
• Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios.
• Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation.
• Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
• Able to articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets.

Skills

Hotel operating systems experience

Computers experience

Hotel experience preferred

Education

High school diploma or equivalent

Job description

Bally's Corporation is seeking a front desk team member in the United States to ensure guest satisfaction and smooth arrivals and departures. You will handle check-ins/check-outs, assign rooms per SOPs, and maintain strong guest and team relations.

This role involves creating reservations, managing room availability, and processing payments with accuracy. The position emphasizes friendly, professional service, attendance at department meetings, and knowledge of amenities and hotel operations to