Guest Experience Specialist - Front Desk & Upsell

Ascent Hospitality; Fairburn (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with employer MATCH

Paid PTO

Uniforms Provided for most positions

Team Member Hotel Discount Program

Job summary

Ascent Hospitality is seeking a Front Desk Agent to greet guests, manage check-in/check-out, and upsell services to enhance guest satisfaction. You will handle payments, answer inquiries, and maintain brand standards across the hotel front desk.

The role requires excellent communication, computer use, and a friendly, professional demeanor to support a memorable guest experience at our properties.

Qualifications

• High school education or equivalent is required; some college preferred.
• Excellent communication and organizational skills are essential.
• Ability to read, write and speak English clearly and professionally.

Responsibilities

• Greet guests with a friendly welcome and assist with check-in.
• Provide information on rooms, rates and hotel amenities.
• Process payments, balance cash, and handle guest transactions.
• Maintain professional dress and conduct at all times.
• Respond promptly to guest complaints with polite, effective solutions.

Skills

Front desk experience

Customer service

English proficiency

Computer literacy

Professional demeanor

Education

High school education or equivalent

Some college preferred

Tools

Computer keyboard

Office equipment (copier, printer, fax, telephone)

Job description

Ascent Hospitality is seeking a Front Desk Agent to greet guests, manage check-in/check-out, and upsell services to enhance guest satisfaction. You will handle payments, answer inquiries, and maintain brand standards across the hotel front desk.

The role requires excellent communication, computer use, and a friendly, professional demeanor to support a memorable guest experience at our properties.