Guest Experience Specialist — Front Desk & Service

Renaissance Atlanta Midtown; Atlanta (GA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

401(k) program

Discounted room rates

Training and development opportunities

Job summary

Concord Hospitality in Atlanta is looking for a Front Desk Clerk or Guest Services Clerk to create memorable experiences for guests from arrival to departure. You will engage with guests, ensuring they feel welcomed and supported throughout their stay.

This position requires a high school diploma or equivalent with strong interpersonal and communication skills. The role is full-time with various benefits including medical, dental, and vision insurance, plus discounted room rates at

Qualifications

• Prior hospitality or customer service experience is a plus.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Organizational skills

Education

High school diploma or equivalent preferred

Job description

Concord Hospitality in Atlanta is looking for a Front Desk Clerk or Guest Services Clerk to create memorable experiences for guests from arrival to departure. You will engage with guests, ensuring they feel welcomed and supported throughout their stay.

This position requires a high school diploma or equivalent with strong interpersonal and communication skills. The role is full-time with various benefits including medical, dental, and vision insurance, plus discounted room rates at