Guest Services Specialist — Create Memorable Stays

Concord Hospitality Enterprises; Atlanta (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Tuition assistance

401(k) program with company match

Discounted room rates at Concord-managed hotels

Job summary

A leading hospitality company in Atlanta is seeking a Front Desk Clerk to manage guest interactions and deliver exceptional service. The ideal candidate will have a friendly personality and strong communication skills, ensuring guests feel welcomed and supported. Responsibilities include assisting guests, addressing concerns, processing payments, and maintaining service standards. This position offers competitive wages, benefits, and opportunities for growth in a vibrant working environment.

Qualifications

• Prior hospitality or customer service experience is a plus.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Communicate guest feedback effectively to departments and management.

Skills

Strong interpersonal and communication skills

Ability to multitask

Detail-oriented

Professionalism in a fast-paced environment

Education

High school diploma or equivalent preferred

Job description

A leading hospitality company in Atlanta is seeking a Front Desk Clerk to manage guest interactions and deliver exceptional service. The ideal candidate will have a friendly personality and strong communication skills, ensuring guests feel welcomed and supported. Responsibilities include assisting guests, addressing concerns, processing payments, and maintaining service standards. This position offers competitive wages, benefits, and opportunities for growth in a vibrant working environment.