Guest Experience Specialist — Front Desk & Sales

European Wax Center, Inc.; Strongsville (OH); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

401(k) with employer match

Paid time off

50% off waxing services

40% off skincare products

STRUT Bucks

Job summary

Ballast Wax, operating as European Wax Center, is seeking a Guest Service Associate to be the face of the brand at our Strongsville center. You will warmly greet guests, educate them on services, manage the front desk, and support a positive, guest-first culture.

The role includes opportunities for part-time and full-time schedules, with a base hourly rate starting at $12 plus performance bonuses that can add $3–$7 per hour. Benefits include insurance, 401(k), PTO, and product/service discounts.

Qualifications

• Excellent guest service and communication skills.
• Ability to educate guests on services and promotions.
• Comfortable handling busy front desk with phones and inquiries.

Responsibilities

• Warmly greet guests with professionalism and enthusiasm.
• Educate guests on services, policies, and what to expect during their visit.
• Answer phones, manage the reservation book, and handle guest inquiries.
• Create a welcoming environment guests want to return to.

Skills

Customer service

Sales

Communication

Front desk"

Tools

POS

Job description

Ballast Wax, operating as European Wax Center, is seeking a Guest Service Associate to be the face of the brand at our Strongsville center. You will warmly greet guests, educate them on services, manage the front desk, and support a positive, guest-first culture.

The role includes opportunities for part-time and full-time schedules, with a base hourly rate starting at $12 plus performance bonuses that can add $3–$7 per hour. Benefits include insurance, 401(k), PTO, and product/service discounts.