Guest Experience Specialist - Front Desk & Sales

Ballast Wax West Services, LLC; Reno (NV); On-site; USD 17,908 - 27,552; Full time

Benefits offered by this job

Medical insurance

401(k) with employer match

Paid time off

50% off waxing services

40% off skincare products

STRUT Bucks

Job summary

Ballast Wax Services, LLC is seeking a Guest Service Associate at European Wax Center in Reno, NV. You will be the face of the brand, greeting guests, educating them on services, and guiding them through the guest journey. The role blends front desk operations, sales, and team collaboration in a fast-paced studio environment.

Part-time and full-time schedules are available. The compensation includes a competitive hourly base with commissions, and benefits like medical insurance, 401(k), paid

Qualifications

• Experience delivering guest-focused service in a fast-paced environment.
• Ability to educate guests on services, policies and expectations.
• Proven ability to meet or exceed sales and rebooking goals.
• Comfort handling front desk duties and basic transactions.

Responsibilities

• Greet guests warmly and maintain a professional, energetic front desk presence.
• Educate guests on services, products, and promotions to drive engagement.
• Answer phone lines, manage reservations, and address guest inquiries.
• Maintain a clean, welcoming lobby and accurate guest profiles in POS system.

Skills

Customer service

Sales skills

Communication

Team player

Time management

Tools

POS system

Reservation book

Job description

Ballast Wax Services, LLC is seeking a Guest Service Associate at European Wax Center in Reno, NV. You will be the face of the brand, greeting guests, educating them on services, and guiding them through the guest journey. The role blends front desk operations, sales, and team collaboration in a fast-paced studio environment.

Part-time and full-time schedules are available. The compensation includes a competitive hourly base with commissions, and benefits like medical insurance, 401(k), paid