Night Front Desk & Guest Experience Lead

Lbahospitality; Prattville (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A hospitality management company in Prattville, Alabama is seeking a front office manager to deliver exceptional guest service and oversee nightly operations. Ideal candidates should possess a high school diploma, experience in customer service, and skills in problem solving and conflict resolution. Responsibilities include greeting guests, managing reservations, and ensuring a balanced cash drawer at shift end. Applicants must be willing to work night shifts and practice safety protocols at all times.

Qualifications

• Prior experience in accounting, sales, telesales, or guest relations preferred.
• Ability to work independently and reliably, especially overnight.

Responsibilities

• Greet and register guests while maintaining privacy.
• Handle guest inquiries and promote hotel services.
• Check credit cards for validity and maintain cash balance.

Skills

Guest service

Problem solving

Conflict resolution

Cash handling

Computer literacy

Multi-tasking

Communication

Sales skills

Education

High school diploma or equivalent

Job description

A hospitality management company in Prattville, Alabama is seeking a front office manager to deliver exceptional guest service and oversee nightly operations. Ideal candidates should possess a high school diploma, experience in customer service, and skills in problem solving and conflict resolution. Responsibilities include greeting guests, managing reservations, and ensuring a balanced cash drawer at shift end. Applicants must be willing to work night shifts and practice safety protocols at all times.