Guest Experience Specialist - Front Desk & Reservations

Extended Stay America; Tempe (AZ); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

Weekly Pay

Vision Insurance

401(k) Savings Plan

Employee Recognition Programs

Employee Assistance Program

Job summary

Extended Stay America in Tempe is seeking a Guest Services Representative to ensure an outstanding experience for all guests. Responsibilities include processing check-ins and check-outs, handling guest requests, and managing payments according to company policies.

You will maintain a clean and organized work environment while promoting the value of ESA. Good communication skills and the ability to address guest issues are essential.

Qualifications

• Must demonstrate a commitment to providing the best experience for guests.
• Ability to process reservations, registrations, and payments per guidelines.
• Must be able to communicate in English to interact effectively.

Responsibilities

• Assist guests with requests and resolve issues promptly.
• Maintain cleanliness and organization of common areas.
• Conduct tours of the property to ensure brand standards.

Skills

Guest service

Problem-solving

Cash handling

Communication

Time management

Education

High School Diploma or GED

Tools

Property management system

Job description

Extended Stay America in Tempe is seeking a Guest Services Representative to ensure an outstanding experience for all guests. Responsibilities include processing check-ins and check-outs, handling guest requests, and managing payments according to company policies.

You will maintain a clean and organized work environment while promoting the value of ESA. Good communication skills and the ability to address guest issues are essential.