Guest Experience Advocate - Front Desk & Reservations

ESA Management, LLC

Vacaville (CA)

Hybrid

USD 23,000 - 25,000

Full time

8 days ago

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Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America is seeking a Guest Services Representative to assist guests, handle check-ins/outs, answer phones, and collect payments. You will support front desk operations, ensure safety procedures, and help maintain breakfast displays and lobby areas. The role emphasizes guest satisfaction and sales opportunities.

You will process reservations, manage payments, and contribute to a positive ESA experience for guests in a teamwork-driven environment.

Qualifications

High School Diploma or GED or related experience.
Equivalent combination of education and experience accepted.

Responsibilities

Assist guests, answer phones, check guests in and out, and collect payment.
Complete front office daily paperwork and ensure safety procedures are followed.
Resolve guest issues via the Make it Right process with courteous service.
Process reservations, registrations, payments, and departures per guidelines.
Manage cash, credit card and city ledger balances for the property.
Set up and maintain breakfast display in a timely manner.
Keep front desk and lobby areas organized and clean per standards.
Promote ESA value and convert inquiries into reservations and occupied rooms.
Collect guest information and identify potential sales leads and opportunities.
Conduct periodic property tours to ensure brand standards.