Guest Experience Specialist - Front Desk & Reservations

ARAMARK; Stone Mountain (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Aramark is seeking a Hospitality Worker II to assist guests with service requests, reservations, and information, ensuring a seamless experience across departments. You will greet guests, handle inquiries, process transactions, and contribute to a positive, welcoming environment while maintaining accuracy and attention to detail.

The role emphasizes outstanding customer service, effective communication, and teamwork in a fast-paced hospitality setting.

Qualifications

• Experience in guest services is required.
• Cash handling experience is preferred.
• Excellent customer service skills are essential.
• Strong interpersonal and written/verbal communication skills.
• Attention to detail and strong organizational skills.

Responsibilities

• Greet guests and provide customer service while anticipating needs.
• Provide directions and information about services and points of interest.
• Book reservations, rentals, and coordinate registration.
• Operate a register and process cash/credit card transactions.
• Answer phone calls and emails and relay messages as needed.
• Maintain excellent customer service and a positive attitude with guests and staff.
• Coordinate resolution of guest concerns.
• Communicate with departments to ensure a seamless guest experience.

Skills

Guest services experience

Cash handling

Customer service

Interpersonal communication

Organizational skills

Job description

Aramark is seeking a Hospitality Worker II to assist guests with service requests, reservations, and information, ensuring a seamless experience across departments. You will greet guests, handle inquiries, process transactions, and contribute to a positive, welcoming environment while maintaining accuracy and attention to detail.

The role emphasizes outstanding customer service, effective communication, and teamwork in a fast-paced hospitality setting.