Guest Experience Specialist (Yosemite)

Aramark; California (MO); On-site; USD 22,503 - 32,049; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Parental leave

Paid time off

Job summary

Aramark in Yosemite National Park, CA is seeking a Hospitality Worker II to ensure guest satisfaction by booking reservations, assisting with guest needs, and addressing concerns. The role involves guest services, cash handling, and coordinated communication across departments to deliver a seamless experience.

Responsibilities include greeting guests, providing information, managing reservations, and handling transactions with a positive, service-oriented attitude.

Qualifications

• Previous guest services experience required.
• Previous cash handling experience preferred.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrates organizational skills, accuracy, and attention to detail.

Responsibilities

• Greet and provide customer service to guests while anticipating their needs.
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Book reservations, rentals, and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answer phone calls and emails and deliver messages as needed.
• Maintain excellent customer service and positive attitude towards guests, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns.
• Communicate closely with all departments to ensure a seamless guest experience.

Skills

Customer service

Guest services experience

Interpersonal skills

Communication skills

Organizational skills

Job description

Aramark in Yosemite National Park, CA is seeking a Hospitality Worker II to ensure guest satisfaction by booking reservations, assisting with guest needs, and addressing concerns. The role involves guest services, cash handling, and coordinated communication across departments to deliver a seamless experience.

Responsibilities include greeting guests, providing information, managing reservations, and handling transactions with a positive, service-oriented attitude.