Guest Services Specialist II

Aramark Corporation; Wyoming, Northern (OH, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Aramark Hospitality Worker II is tasked with ensuring guest satisfaction by greeting guests, booking reservations, and assisting with guest needs. The role includes resolving or escalating guest concerns to maintain a seamless experience across locations.

Responsibilities cover greeting guests, providing directions, processing reservations and transactions, and coordinating with departments to deliver a positive guest experience while upholding service standards.

Qualifications

• Previous guest services experience required
• Previous cash handling experience preferred
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organizational skills, accuracy, and attention to detail

Responsibilities

• Greet and provide customer service to guests while anticipating their needs
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Book reservations, rentals, and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns
• Communicates closely with all departments to ensure a seamless guest experience.

Skills

Guest service

Cash handling

Communication

Interpersonal skills

Detail oriented

Job description

Aramark Hospitality Worker II is tasked with ensuring guest satisfaction by greeting guests, booking reservations, and assisting with guest needs. The role includes resolving or escalating guest concerns to maintain a seamless experience across locations.

Responsibilities cover greeting guests, providing directions, processing reservations and transactions, and coordinating with departments to deliver a positive guest experience while upholding service standards.