Guest Experience & Reservations Associate

Aramark; Houghton (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Aramark in Houghton, MI is seeking a Hospitality Worker II to ensure guest satisfaction by booking reservations, assisting with guest needs, and addressing concerns. The role involves greeting guests, handling transactions, and coordinating with multiple departments to deliver a seamless experience.

Qualifications include prior guest services experience, strong customer service and communication skills, and attention to detail.

Qualifications

• Previous guest services experience required.
• Previous cash handling experience preferred.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrate organizational skills, accuracy, and attention to detail.

Responsibilities

• Greet and provide customer service to guests while anticipating their needs.
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Book reservations, rentals, and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns.
• Communicates closely with all departments to ensure a seamless guest experience.

Skills

Guest service experience

Cash handling

Customer service

Interpersonal skills

Verbal and written communication

Organizational skills

Job description

Aramark in Houghton, MI is seeking a Hospitality Worker II to ensure guest satisfaction by booking reservations, assisting with guest needs, and addressing concerns. The role involves greeting guests, handling transactions, and coordinating with multiple departments to deliver a seamless experience.

Qualifications include prior guest services experience, strong customer service and communication skills, and attention to detail.