Guest Services Lead: Front Desk & Reservations

Aramark Corporation; High Point (NC); On-site; USD 38,000 - 50,000; Full time

Job summary

Aramark is seeking a Hospitality Worker Lead to ensure guest satisfaction by handling reservations, guest needs, and issue escalation. The role may include overseeing or delegating tasks within the guest services operation, including luggage transport.

Responsibilities include scheduling, training staff, greeting guests, providing service recovery, and processing transactions. A strong emphasis on customer service and team coordination underpins daily operations at Aramark.

Qualifications

• Previous guest services experience required.
• High school diploma or equivalent required.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrate organization skills, accuracy, and attention to detail.

Responsibilities

• Schedules and assigns daily work as part of the guest services team.
• Trains and guides staff on duties, service standards, and procedures.
• Greet guests and proactively address needs.
• Handle service recovery for unsatisfied guests/customers.
• Book reservations and coordinate registration.
• Operate cash register or software for transactions.
• Answer calls and emails and relay messages as needed.
• Maintain excellent customer service and positive attitude toward guests and staff.
• Reconcile disputed guest charges.
• Participate in Quality Assurance programs and improvements.

Skills

Customer service

Interpersonal communication

Written communication

Attention to detail

Education

High school diploma or equivalent

Job description

Aramark is seeking a Hospitality Worker Lead to ensure guest satisfaction by handling reservations, guest needs, and issue escalation. The role may include overseeing or delegating tasks within the guest services operation, including luggage transport.

Responsibilities include scheduling, training staff, greeting guests, providing service recovery, and processing transactions. A strong emphasis on customer service and team coordination underpins daily operations at Aramark.