Guest Experience Specialist – Front Desk & Reservations

HHM Hotels; Sparks (NV); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Medical Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Commuter Benefits

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels in Sparks, NV seeks a friendly Guest Service Agent to greet guests, check in, register rooms and handle guest requests using the PMS system.

You will compute bills, process payments, make reservations, respond to inquiries, and help ensure exceptional guest satisfaction while adhering to safety and brand standards. This is a full-time role with benefits and growth opportunities within Front Office.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with needs.
• Register guests and assign rooms.
• Compute bills, collect payments, and make change.
• Make and confirm reservations.
• Transmit and receive messages using the PMS system.

Skills

Customer service

PMS systems

Education

High school diploma or equivalent

Tools

PMS system

Job description

HHM Hotels in Sparks, NV seeks a friendly Guest Service Agent to greet guests, check in, register rooms and handle guest requests using the PMS system.

You will compute bills, process payments, make reservations, respond to inquiries, and help ensure exceptional guest satisfaction while adhering to safety and brand standards. This is a full-time role with benefits and growth opportunities within Front Office.