Guest Experience Specialist - Front Desk

HHM Hotels; Saint Paul (MN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Employee Assistance Program

Job summary

HHM Hotels is seeking a Guest Service Agent to welcome and assist guests in a friendly manner, adhering to brand standards. The role involves registering guests, managing bookings, and resolving complaints to ensure high satisfaction.

Ideal applicants should have a High School diploma and experience in customer service. Benefits include competitive wages, health insurance, and 401k matching. Join us to deliver excellent guest experiences.

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet, register and service guests in a friendly manner.
• Register and assign guests to hotel rooms.
• Respond to guest requests in a timely manner.
• Resolve guest complaints and elevate to supervisor if necessary.
• Perform bookkeeping activities, such as balancing accounts.

Skills

Customer service experience

Knowledge of PMS systems

Education

High School diploma or equivalent

Job description

HHM Hotels is seeking a Guest Service Agent to welcome and assist guests in a friendly manner, adhering to brand standards. The role involves registering guests, managing bookings, and resolving complaints to ensure high satisfaction.

Ideal applicants should have a High School diploma and experience in customer service. Benefits include competitive wages, health insurance, and 401k matching. Join us to deliver excellent guest experiences.