Guest Experience Specialist

Plazahotelelpaso; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins.

Paid Time Off

401k Company Match

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness

Job summary

HHM Hotels is seeking a Guest Service Agent to greet, register, and assist guests in line with brand standards. You will handle reservations, payments, and guest communications using the PMS system. This role supports breakfast service and luggage assistance during peak times.

Ideal candidates have a high school diploma and prior customer service experience. Knowledge of PMS systems is preferred, and compliance with safety and company policies is required.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs promptly.
• Register guests and assign rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments and make change.
• Transmit and receive messages using the PMS system and telephone.
• Respond to guest requests and resolve complaints as needed.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels is seeking a Guest Service Agent to greet, register, and assist guests in line with brand standards. You will handle reservations, payments, and guest communications using the PMS system. This role supports breakfast service and luggage assistance during peak times.

Ideal candidates have a high school diploma and prior customer service experience. Knowledge of PMS systems is preferred, and compliance with safety and company policies is required.