Guest Experience Front Desk Agent

Auberge Resorts Collection; Santa Fe, Northern (NM, KY); Hybrid; USD 33,000 - 42,000; Full time

Job summary

Auberge Resorts Collection in Santa Fe seeks a warm, professional Front Desk Agent to welcome guests and set the tone for an exceptional stay through outstanding service and attention to detail. You will manage arrivals and departures, handle reservations, communicate special requests to departments, provide information on services, and resolve guest questions promptly with a gracious hospitality mindset.

This role requires strong interpersonal skills, the ability to multitask in a fast-paced

Qualifications

• 1 year of experience in front desk or guest services.
• Strong interpersonal and communication skills.
• Proficiency with hotel management systems and basic computer skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests upon arrival with a warm, professional welcome.
• Manage smooth check-in and check-out processes.
• Handle reservations, confirm details, assign rooms, and communicate requests to relevant departments.
• Provide accurate information on hotel services, amenities, and policies.
• Address guest inquiries and resolve issues promptly and professionally.
• Process payments and handle cash with coordination with accounting.
• Serve as central communication point between guests and hotel departments.
• Maintain records of guest interactions and transactions.

Skills

Interpersonal communication

Multi-tasking

Guest services

PMS familiarity

Tools

PMS software

Job description

Auberge Resorts Collection in Santa Fe seeks a warm, professional Front Desk Agent to welcome guests and set the tone for an exceptional stay through outstanding service and attention to detail. You will manage arrivals and departures, handle reservations, communicate special requests to departments, provide information on services, and resolve guest questions promptly with a gracious hospitality mindset.

This role requires strong interpersonal skills, the ability to multitask in a fast-paced