Front Desk Agent: Elevate the Guest Experience

Bishop's Lodge, Auberge Collection

Santa Fe (NM)

On-site

USD 42,000 - 54,000

Full time

6 hours ago

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Job summary

Bishop's Lodge, Auberge Collection in Santa Fe, NM, seeks a friendly Front Desk Agent who greets guests, checks them in/out, and coordinates with departments to create a seamless stay. You will answer questions, handle requests, and ensure accurate records while upholding the property’s warm hospitality standards.

Ideal candidates bring at least 1 year in a similar role, strong communication skills, and familiarity with hotel management systems.

Qualifications

Minimum 1 year in a similar front desk or guest services role.
Excellent communication and interpersonal skills.
Ability to manage multiple tasks efficiently.
Basic computer skills and familiarity with hotel management systems.

Responsibilities

Greet guests on arrival with a warm, professional welcome.
Manage smooth check-in and check-out processes.
Handle room reservations, confirm guest information, allocate rooms, and pass on special requests.
Provide accurate information on hotel services, amenities, and policies.
Address guest inquiries, concerns, and requests with prompt, courteous service.
Process payments and handle cash transactions accurately, coordinating with accounting.
Serve as central communication point between guests and hotel departments.
Maintain accurate records of guest interactions, requests, and transactions.