Guest Experience Specialist — Front Desk

Joella; Santa Fe, Northern (NM, KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Mental Health Care

Health Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on event tickets

Job summary

Schulte Hospitality Group in Santa Fe, NM is seeking a dynamic Front Desk Agent to welcome guests, manage check-ins, and deliver friendly service. You will greet arrivals, assist with VIP arrivals, and ensure a smooth front desk operation in a fast-paced hotel environment.

This full-time role emphasizes guest satisfaction, collaboration with teams, adherence to cash handling procedures, and maintaining a spotless front desk area while protecting guest data.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• High School education or equivalent required.

Responsibilities

• Greet guests on arrival with personal recognition.
• Escort VIPs to rooms and check them in before arrival.
• Answer phone promptly and direct inquiries appropriately.
• Maintain a clean, organized front desk area.
• Handle cash as per cash handling procedures and report discrepancies.

Skills

Basic computer skills

Effective verbal and written коммуника

Education

High School diploma

Job description

Schulte Hospitality Group in Santa Fe, NM is seeking a dynamic Front Desk Agent to welcome guests, manage check-ins, and deliver friendly service. You will greet arrivals, assist with VIP arrivals, and ensure a smooth front desk operation in a fast-paced hotel environment.

This full-time role emphasizes guest satisfaction, collaboration with teams, adherence to cash handling procedures, and maintaining a spotless front desk area while protecting guest data.