Guest Experience Specialist (Front Desk & Night Audit)

Concept Hotels LLC; Santa Fe (NM); On-site; USD 25,000 - 34,000; Full time

Job summary

Concept Hotels LLC in Santa Fe is seeking a Xperience Associate to deliver guest services and manage daily front desk operations. The role includes assisting guests, processing check-ins/outs, and contributing to revenue control while supporting the Manager on Duty in their absence.

The position requires good communication, a proactive attitude, and the ability to work flexible AM/PM shifts or night audits as needed. Prior front desk experience is preferred.

Qualifications

• Experience in guest services and front desk operations preferred.
• Must have strong communication and interpersonal skills.
• Ability to manage multiple tasks and respond to guest needs promptly.

Responsibilities

• Register and assign rooms to guests per SOPs.
• Process reservations via mail, telephone, fax, or central system referrals.
• Handle guest requests and complaints professionally; communicate with departments.

Skills

Guest service

Communication

Teamwork

Attention to detail

Problem solving

Education

High School Degree or Higher

Tools

Property management system

Office equipment

Credit card machine

Job description

Concept Hotels LLC in Santa Fe is seeking a Xperience Associate to deliver guest services and manage daily front desk operations. The role includes assisting guests, processing check-ins/outs, and contributing to revenue control while supporting the Manager on Duty in their absence.

The position requires good communication, a proactive attitude, and the ability to work flexible AM/PM shifts or night audits as needed. Prior front desk experience is preferred.