Guest Experience Specialist – Front Desk & Reservations

Dimension Hospitality Group; Ruston (LA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk

Daily impact and guest interaction

Job summary

Dimension Hospitality Group in Ruston, LA is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and create memorable stays for every guest.

You will greet guests, manage room assignments, answer questions, process payments, and coordinate with housekeeping and other departments.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Multitasking

Tools

PMS

Job description

Dimension Hospitality Group in Ruston, LA is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and create memorable stays for every guest.

You will greet guests, manage room assignments, answer questions, process payments, and coordinate with housekeeping and other departments.