Front Desk Team Lead & Guest Experience Supervisor

DIMENSION MASTER; Ruston (LA); On-site; USD 21,000 - 25,000; Full time

Job summary

DIMENSION MASTER in Ruston, LA is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team. You will help ensure a smooth, welcoming experience from arrival to departure, coaching staff and maintaining accurate records.

This role emphasizes problem solving, brand standards, cashiering basics, and shift coverage. You will train teammates, respond to guest inquiries, handle concerns professionally, and communicate updates to management and other

Qualifications

• Previous front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.
• Flexible to work any shifts including holidays and weekend.

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Skills

Front desk experience

Customer service

Team leadership

Problem solving

Multitasking

Computer proficiency

Tools

PMS/hotel system

Cashiering software

Job description

DIMENSION MASTER in Ruston, LA is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team. You will help ensure a smooth, welcoming experience from arrival to departure, coaching staff and maintaining accurate records.

This role emphasizes problem solving, brand standards, cashiering basics, and shift coverage. You will train teammates, respond to guest inquiries, handle concerns professionally, and communicate updates to management and other