Guest Services Supervisor: Lead Front Desk Excellence

Dimension Hospitality; Ruston (LA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Positive team environment

Growth opportunities in front office

Make an impact on guest experience

Job summary

Dimension Hospitality is seeking a Guest Service Supervisor in Ruston, LA to support front desk operations and lead the guest services team from arrival through departure.

You will coach staff, handle guest inquiries, resolve issues, and ensure brand standards are followed. This role requires strong communication, problem-solving, and multitasking in a fast-paced hospitality environment.

Qualifications

• Previous front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.

Responsibilities

• Supervise front desk staff and daily operations.
• Assist with check-ins, check-outs, reservations, and guest inquiries.
• Provide coaching and training to team members.
• Handle guest concerns and resolve service issues professionally.
• Ensure front desk procedures and brand standards are followed.
• Maintain accurate records, logs, and shift information.
• Communicate updates to management and other departments.
• Assist with cashiering, billing, and basic audit tasks.

Skills

Front desk experience

Customer service

Leadership

Problem solving

Multitasking

Hotel systems

Tools

Hotel PMS software

Job description

Dimension Hospitality is seeking a Guest Service Supervisor in Ruston, LA to support front desk operations and lead the guest services team from arrival through departure.

You will coach staff, handle guest inquiries, resolve issues, and ensure brand standards are followed. This role requires strong communication, problem-solving, and multitasking in a fast-paced hospitality environment.