Guest Services Agent: Front Desk & Concierge (Flexible)

Wealth Hospitality Group; Ruston (LA); On-site; USD 28,000 - 35,000; Full time

Job summary

Wealth Hospitality Group is seeking a hotel guest service agent in Ruston, Louisiana, who will be the primary point of contact for guests. The role involves managing front desk operations, ensuring efficient check-ins and check-outs, and addressing inquiries and complaints.

The ideal candidate must have prior experience in hospitality, excellent communication skills, and the ability to provide local recommendations. A high school diploma is required, and a degree in hotel management is preferred.

This role offers a flexible schedule with potential weekend and holiday shifts.

Qualifications

• Previous experience in hospitality, customer service, or a related field.
• Proficiency with Property Management Systems (PMS) and basic computer applications.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Manage front desk operations and process check-ins/check-outs.
• Provide assistance to guests via phone and email.
• Resolve guest complaints professionally and maintain calm under pressure.
• Make local recommendations for attractions and dining options.
• Coordinate with housekeeping and maintenance for guest needs.
• Process payments and manage cash transactions.

Skills

Hospitality experience

Customer service

Proficiency with Property Management Systems (PMS)

Verbal communication

Written communication

Education

High school diploma or equivalent

Degree in hotel management

Job description

Wealth Hospitality Group is seeking a hotel guest service agent in Ruston, Louisiana, who will be the primary point of contact for guests. The role involves managing front desk operations, ensuring efficient check-ins and check-outs, and addressing inquiries and complaints.

The ideal candidate must have prior experience in hospitality, excellent communication skills, and the ability to provide local recommendations. A high school diploma is required, and a degree in hotel management is preferred.

This role offers a flexible schedule with potential weekend and holiday shifts.