Guest Experience Specialist — Front Desk & Reservations

Embassy Suites - Louisville - Downtown; Louisville (KY); On-site; USD 26,000 - 32,000; Full time

Job summary

Embassy Suites - Louisville - Downtown is looking for a Front Desk Agent to deliver exceptional guest service and drive reservations. You will sell the hotel experience and convert inquiries into bookings while ensuring smooth check-in/check-out processes.

Responsibilities include balancing cash, processing payments, and maintaining the Front Office area. Excellent communication and flexibility to work nights, weekends, and holidays are essential.

Qualifications

• Must be at least 18 years old.
• High School diploma or equivalent.
• 6 months of hospitality experience or training.
• Excellent verbal and written communication.
• Ability to handle guest concerns and multitask.

Responsibilities

• Capture sales through reservations and inquiries and convert to bookings.
• Process reservations, registrations, payments and departures.
• Balance cash, checks, and cards; handle city ledger accounts.
• Respond to guest requests and maintain lobby and Front Office areas.
• Coordinate front office activities to ensure service standards.

Skills

Excellent communication

Guest service focus

Flexibility

Education

High School diploma or equivalent

Job description

Embassy Suites - Louisville - Downtown is looking for a Front Desk Agent to deliver exceptional guest service and drive reservations. You will sell the hotel experience and convert inquiries into bookings while ensuring smooth check-in/check-out processes.

Responsibilities include balancing cash, processing payments, and maintaining the Front Office area. Excellent communication and flexibility to work nights, weekends, and holidays are essential.