Front Desk Agent

AJS Hotels; Louisville (KY); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Instant Pay Access

FREE Parking

FREE meals

TARC Reimbursement

Onsite FREE Gym access

Uniforms provided

Shoes for Crews Discounts

Hotel room discounts at affiliated s

401K match

Paid Time Off

Health Insurance the following month

Development and growth opportunities

Special discounts at local attractions

Job summary

Embassy Suites by Hilton in Louisville Downtown is seeking a Front Desk Agent to welcome guests, manage check-ins/outs, and handle guest requests with professionalism. The role emphasizes accurate billing, key control, and collaboration with housekeeping to ensure room readiness.

The position requires a High School Diploma or GED, 2 years of customer service experience, and strong communication skills. In-person work with perks and benefits is provided by the hotel.

Qualifications

• High school diploma required or GED equivalent.
• Minimum 2 years of customer service experience, preferably in hospitality.
• Proficient in basic computer and math operations.
• Professional telephone etiquette and office skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Process guest check-ins and check-outs, assign rooms, and handle late check-out requests.
• Secure payments, activate/reissue keys, and document exceptions.
• Verify and adjust guest billing; clear departures in the system.
• Maintain positive guest relations and respond promptly to requests.
• Coordinate with Housekeeping on room status and guest concerns.
• Handle guest calls, requests, questions, or concerns and follow up for satisfaction.
• Arrange transportation for guests and manage wake-up calls.
• Count cash and manage end-of-shift cash handling.

Skills

Customer service

Communication

Telephone etiquette

Computer skills

Math basics

Education

High School Diploma or GED

Job description

Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay, offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Manager Receptions every evening. Embassy Suites bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites.

Embassy Suites is one of Hilton Worldwide ten market-leading brands. If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Louisville Downtown Hotels.

The company is currently hiring a Front Desk Agent.

RESPONSIBILITIES

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
• Secure payment; activate/reissue room keys; document exceptions
• Verify and/or adjust billing for guests
• Clear departures in computer system
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Maintain positive guest relations at all times
• Coordinate with Housekeeping to track room status and guest concerns
• Run and check daily reports, contingency lists, and credit card authorization reports
• Supply guests with directions and information
• Answer, record, and process all guest calls, requests, questions, or concerns and follow up to ensure guests' satisfaction
• Arrange transportation for guests/visitors
• Count and secure bank at beginning and end of shift
• Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
• Accept and record wake-up call requests
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Resolve guest complaints, ensuring guest satisfaction
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette
• Promote positive guest relations to all individuals approaching the Front Desk
• All other duties as assigned

QUALIFICATIONS

• High School Diploma or GED
• 2 years of customer service experience preferably in the hospitality industry
• Basic computer and math skills
• Professional telephone etiquette and office skills
• Excellent oral and written communications skills

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Employee Perks!

• Instant Pay Access
• FREE Parking ($60.00 monthly savings)
• FREE meals ($200.00 monthly savings)
• TARC Reimbursement
• Onsite FREE Gym access
• Uniforms provided
• Shoes for Crews Discounts
• Hotel room discounts at Galt House, Embassy Suites Louisville Downtown & Crowne Plaza, and Hilton discounts
• 401K match
• Paid Time Off
• Health Insurance the following month
• Development and opportunity of growth
• Special discounts at local attractions and Pelo Spa
• and much more

Job Type

Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location

In person