Guest Experience Agent — Growth & Benefits

Superhost Hospitality Management LLC; Freys Hill (KY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k) plan

Exclusive travel discounts

Wellness program

On-demand pay opportunities

Leadership development program

Culture Committee participation

Job summary

Superhost Hospitality - TownePlace & Fairfield Louisville is seeking a Front Desk Agent to be the face of our hotel, delivering exceptional guest service from check-in to check-out and handling inquiries about facilities and local attractions.

You will coordinate with other departments to ensure seamless guest experiences, manage reservations and concerns with professionalism, and commit to flexible shifts including evenings, weekends, and holidays while maintaining a strong teamwork mindset.

Qualifications

• Strong verbal and written communication skills.
• Passion for delivering excellent customer service.
• Ability to handle guest concerns with professionalism and care.
• Works well in a team environment and supports colleagues.

Responsibilities

• Greeting guests upon arrival and ensuring a smooth check-in process.
• Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions.
• Handling reservations, cancellations, and guest inquiries with professionalism and efficiency.
• Managing and resolving guest concerns or issues promptly and courteously.
• Coordinating with other hotel departments to ensure seamless guest experiences.

Skills

Verbal and written communication

Customer service focus

Team collaboration

Guest issue resolution

Job description

Superhost Hospitality - TownePlace & Fairfield Louisville is seeking a Front Desk Agent to be the face of our hotel, delivering exceptional guest service from check-in to check-out and handling inquiries about facilities and local attractions.

You will coordinate with other departments to ensure seamless guest experiences, manage reservations and concerns with professionalism, and commit to flexible shifts including evenings, weekends, and holidays while maintaining a strong teamwork mindset.